Resources
Patient Resources
Downloadable Forms Below
F.A.Q.
Frequently Asked
Well Women vs. Problem Exam
A well woman exam is when a healthy patient is seen to screen for various illnesses or diseases; this is considered preventive medicine. If a patient comes in to discuss any suspected illness or disease, this is considered a problem-focused exam. We provide services for preventive medicine as well as problem-focused medicine.
Some insurance plans cover all office visits no matter what the purpose. Other plans will only cover a visit for one problem at a time. Depending on your insurance plan, you may be required to pay 2 copays when seen for both exams at the same time, or you may receive a bill for an additional balance from the combined visit if your insurance does not cover it all. It is always a good idea for you to check with your insurance carrier to verify your specific benefits. Payment for services is ultimately your responsibility.
We strongly encourage you to schedule a problem-focused office visit for any concerns that arise, and not wait for your routine well woman visit. The well woman visit is geared for a health and screening checkup, and the time allotted may not be sufficient to address your new health concern.
Result Notification:
We will make every effort to notify you of results whether they are normal or abnormal. There are two ways to receive normal results; either by logging on to your Patient Portal account, or pick up a copy at our office. A phone call will be made to all patients regarding abnormal results. Please allow up to two weeks for result notification. If you have not received notification of your results after two weeks, please call the office.
Appointments
To ensure accurate records and true identity of all patients, you will need to present your Driver’s License and a current Insurance Card at the time of your appointment. If you are unable to provide this information your appointment may be cancelled or rescheduled.
It is our goal to provide services to you in the most comfortable and timely manner as possible. To achieve this, we must require you to be on time for your appointments. If you must cancel an appointment, we ask that you give us 24 hours’ notice if possible. Patients who are 15 or more minutes late may have to be rescheduled. Missed appointments without notification may be subject to a $25 fee which will need to be paid prior to your next appointment. If you miss three appointments without notifying us, you may be dismissed from this medical practice.
Telephone Calls
Calls are received by the office staff and triaged to the department needed to address your questions. Any non-emergent calls to the doctor during office hours while they are seeing patients are screened by the nurse and handled in the order received. If it is necessary to leave a message for the Doctor, the call will be returned within 24–48 hours. You may also decide to use the Patient Portal to communicate with the office as well. If you have an emergency, call 911 or present to the nearest adult Emergency Department.
Prescription Requests
Prescriptions and refills for established patients of Grace Gynecology & Wellness are routinely issued during normal business hours. You can make your request by calling our office or logging into your patient portal.
No prescriptions are issued during evenings, weekends, or holidays. It is helpful to anticipate your refill needs in advance to avoid an interruption in your medication treatment.